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SPEAKERS & SESSIONS

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Meet the Speaker: 
Mildred M. Chua

Session: Maintaining Today’s Legacy Assets While Modernizing and Innovating for the Future

 

SESSION

Mildred Chua

Mildred M. Chua, Director and Program Executive, Enterprise Information and Asset Management, Metropolitan Transportation Authority

 

Mildred M. Chua is the Director and Program Executive for the New York Metropolitan Transportation Authority’s (MTA) Enterprise Asset Management (EAM) Program.  She provides leadership and strategic direction on asset management and information standards for the MTA and its five operating agencies as they integrate EAM best practices with ongoing modernization initiatives while achieving customer service excellence and compliance with international standards (ISO55000).  She works in partnership with executive leadership at MTA Headquarters and the agencies to manage  a portfolio of programs across the MTA enterprise that aims to realize and maximize value from the MTA’s $1 trillion asset base, improve whole-life asset activities and systems and collaborate with external partners to promote innovation and enhance the MTA’s management system.

As the former Vice President and CFO for one of the MTA operating agencies, Bridges & Tunnels (B&T), Mildred  encouraged the use of strategic innovation and asset management best practices to drive organizational change as she lead efforts to optimize asset investment decisions and implement a vision that integrated EAM principles as part of the agency’s transformation from Cash to Cashless Open Road Tolling (ORT) operations.  She is now implementing an EAM vision for organizational transformation across the MTA and its operating agencies.  A seasoned financial professional with a unique multi-disciplinary perspective, Mildred holds a Master of Science degree in Public Policy and Management from Carnegie Mellon University.

 

SESSION

Maintaining Today’s Legacy Assets While Modernizing and Innovating for the Future

Mildred M. Chua, Director and Program Executive, Enterprise Information and Asset Management, Metropolitan Transportation Authority

Digital technologies and the information it can harness is at the core of good asset management.  At the MTA, the Enterprise Asset Management (EAM) Program involves a practice and culture that promotes the collection of high-quality data on just about any conceivable business function.  In a broad sense, the MTA EAM Program is much more than classic reliability and maintenance — it is an agency-wide digital transformation, using asset management principles that will put essential data at people’s fingertips to improve performance and their decision-making capabilities.

The challenge at hand is in balancing this digital transformation with traditional maintenance strategies urgently needed to address the MTA’s legacy assets. How do we optimize performance and service delivery between our aging infrastructure that is becoming more and more blended with new smart assets and systems? 

We attempt to answer this complex question by describing the MTA’s quest for customer service excellence , which is being fueled  by a cultural shift towards a strong foundation of performance metrics supported by integrated asset management strategies that strive to maintain an evolving asset base — through a combination of both functional obsolescence and innovative cutting edge technologies.  This paradigm shift that aims to achieve a customer-centric business model for the MTA will be discussed. 

 

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