SPEAKERS & SESSIONS
Meet the Speaker:
Mildred M. Chua
Session: Maintaining Today’s Legacy Assets While Modernizing and Innovating for the Future
Maintaining Today’s Legacy Assets While Modernizing and Innovating for the Future
Mildred M. Chua, Director and Program Executive, Enterprise Information and Asset Management, Metropolitan Transportation Authority
Digital technologies and the information it can harness is at the core of good asset management. At the MTA, the Enterprise Asset Management (EAM) Program involves a practice and culture that promotes the collection of high-quality data on just about any conceivable business function. In a broad sense, the MTA EAM Program is much more than classic reliability and maintenance — it is an agency-wide digital transformation, using asset management principles that will put essential data at people’s fingertips to improve performance and their decision-making capabilities.
The challenge at hand is in balancing this digital transformation with traditional maintenance strategies urgently needed to address the MTA’s legacy assets. How do we optimize performance and service delivery between our aging infrastructure that is becoming more and more blended with new smart assets and systems?
We attempt to answer this complex question by describing the MTA’s quest for customer service excellence , which is being fueled by a cultural shift towards a strong foundation of performance metrics supported by integrated asset management strategies that strive to maintain an evolving asset base — through a combination of both functional obsolescence and innovative cutting edge technologies. This paradigm shift that aims to achieve a customer-centric business model for the MTA will be discussed.
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