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Meet the Speakers: 
Craig Edlund, MCES
Scott Haskins, Jacobs

Session: Benchmarking Asset Management & Business Processes to Focus Organizational Resources



Craig Edlund, Director of Asset Management, Metropolitan Council Environmental Services

Craig is the Director of Asset Management for the Metropolitan Council Environmental Services (MCES) in the Saint Paul/Minneapolis Minnesota metropolitan area. MCES owns and operates approximately $7 billion in infrastructure assets that protect air and water quality in the Twin Cities region. Craig is a certified Project Management Professional (PMP) from the Project Management Institute and a Certified Reliability Leader (CRL) from the Association of Asset Management Professionals. Craig is the Branch Lead for the IAM USA Chapter, Minnesota Branch.



Scott Haskins, Sr VP and Director of Strategic Consulting, Jacobs

Scott Haskins is Senior Vice President and Global Director of Strategic Consulting for CH2M. Scott provides consulting services in the areas of asset management and reliability, management consulting, financial services, operations and maintenance, P3 and technology and innovation. In addition to his management role with the company, Scott has served as a senior consultant and subject matter expert for domestic and international strategic clients, and is an industry leader in utility management, asset and risk management, project development, operations and maintenance, strategic planning, leadership development, performance management and benchmarking, sustainability and organizational development.

Scott has more than 40 years of utility management experience. Prior to joining CH2M HILL, he served as deputy director for Seattle Water Department and Seattle Public Utilities where he directed IT, operations and maintenance, planning, asset management, SCADA system upgrade and management, emergency management, project development, alternative contracting, finance, human resources planning, asset management. He had executive leadership responsibilities over the full range of wastewater, drinking water, surface water, and solid waste functions for the City of Seattle.

Scott actively participates in the water and wastewater utility industry, serving in many leadership roles and committees for Water Environment Federation (WEF), American Water Works Association (AWWA), International Water Association (IWA), Water Research Foundation (WaterRF), Water Environment & Reuse Foundation (WE&RF), AWWA’s Utility Benchmarking Committee, and Design Build Institute of America (DBIA). He has given scores of presentations, authored many articles, and is co-author of several books, including AWWA/IWA’s ‘Benchmarking Water Services- Guiding Water Utilities to Excellence’, ‘The Changing Water Utility: Creative Approaches to Effectiveness and Efficiency’, and ‘The Evolving Water Utility: Pathways to High Performance’.

Scott holds a Master of Public Administration degree and a Bachelor of Arts degree in political science from the University of Washington.



Benchmarking Asset Management & Business Processes to Focus Organizational Resources

Craig Edlund, Director of Asset Management, MCES
Scott Haskins, Sr VP and Director of Strategic Consulting, Jacobs

In 2016 Metropolitan Council Environmental Services (MCES) participated in the Asset Management Customer Value project (AMCV). The AMCV is an asset/utility management maturity assessment of business processes mapped to the ISO 55000 and EUM, encompassing 44 participants from the water/wastewater industry. MCES utilized a cross-functional team from across the organization in the assessment facilitated by CH2M. Recommended initiatives from the assessment have been prioritized and included in the MCES Asset Management Roadmap to World Class. Prioritized initiatives, targeted at areas of improvement, allows MCES to focus its limited resources on the highest value outcomes, AMCV Benchmarking.




  • Greater understanding of business process maturity
  • A roadmap to a world class utility
  • Avenue for continuous improvement via practices, metrics and safety performance

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